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Jira Service Management
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i dont find this in jira's interface, its confused
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I've seen a lot of posts on this but unable to solve the problem. In short i'm trying to use requestType in Automation. Its always coming blank. Here's what i've tried: Project...
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We have a setup where customer e-mails are send to a shared mailbox and from that mailbox, e-mails that require a ticket to be created are forwarded to the Jira Service Management solution. These e-...
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Dear all, We have the need to update the summary field of an issue after creation in order to combine the value of a custom field and teh summary. For that we have created an automation rule on cre...
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Hi all, We are currently reviewing and optimizing our onboarding process to streamline how we generate AD accounts and provision system access for new hires. Right now, the process involves multipl...
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In our set up in Jira Service management; when a ticket is in status closed the comment section is disabled. Hence it is still possible for the customer to send a emailreply in closed tickets, if the...
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Hi, my project is showing like this, every time I try to edit work flow and automation. Could someone please assist on solving it? Thanks!
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After the announcement : " the Jira Service Management Cloud Free and Standard plans." We're writing to notify you of packaging changes to the Jira Service Management Cloud Fre...
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How do I trigger customer satisfaction survey between two Jira instances via the backbone feature? We have our Jira instance connected with customer's. We want to enable CSAT during ticket r...
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Hello, Does anyone have an example where they have updated the Responder field using JSON in automation? I've attempted to use the code from the page: https://confluence.atlassian.com/...
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Hi, I want to create a rule where a ticket can be assigned to another user only after the current assignee adds a comment.
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Hi we try to recover the account and got this screen, but no email comes, what should we do ?
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There have been 3 separate incidences where our customers have reported that they are no longer receiving ticket notifications from Jira Service management. All affected customers report that they di...
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We currently have an automation in place that opens a new ticket if a customer adds a comment on a resolved issue. The automation excludes comments that contain the words "Thanks", "Thank", etc. ...
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In light of the recent migration from OpsGenie to Jira Service Management, are there any plans to deprecate the OpsGenie Edge Connector (OEC) or migrate users to the Jira Edge Connector (JEC)?
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I'm trying to create a form in JSM. I appears I've reached some sort of max limit on the number of fields/sections/whatever that the form allows. Vertical scroll bar is pegged at the bott...
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Hi, Im looking to update how my customers receive follow up emails- right now they only see the most recent response and the original question. I would like the email responses to include the ...
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How can I filter JSM (Opsgenie) alerts to create a Jira filter that I can utilize for a Jira dashboa
How can I filter JSM (Opsgenie) alerts to create a Jira filter that I can utilize for a Jira dashboard? as an example, this particular query: view=list&query=status%3A%20"closed"%20AND%...
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I have created a change management project that will require approval. I understand how to set up approvals in the workflow but i need excluded specific user to by-pass the approval p...
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I am trying to write up an Agent that can look at my Jira Automation which we have alot of and tends to fail from time to time with errors. I want my agent to be able to interrogate my Projects...
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Hello, In our organization we would like to test the Jira mobile app but on our network, it is not allowed to access the google store. I'm trying to find the APK in order to install t...
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From the 'Agent" point of view, how can I find the requests that had been raised as "private" i.e. not shared with the reporter's Organization ?
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Good day, team, I would like to know how I can edit this feature to always showed up expanded once I access to a service request?
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In my team, we use Jira Service Management, and I would like to automatically add categories when we receive new tickets from our clients. I've been reviewing several tools that integrate wit...
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We have forms and request types on the portal that are for internal use only. Somehow, external users are submitting on the portal. We only want email communication. How do I turn off the po...
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